Terms & Conditions

These Terms & Conditions apply to your use of hardvance.co.uk and to any purchases you make from us.
Please read them carefully before placing an order. Nothing in these Terms affects your statutory rights
under UK consumer law.

1) About us

HARDVANCE LTD (Company No. 16616863)
VAT No.: 505554110
Registered address: 182–184 High Street North, East Ham, London, England, E6 2JA
Email: [email protected]
WhatsApp: 0744 230 541
Website: hardvance.co.uk

2) Definitions

• We / us / our: HARDVANCE LTD.
• You / your: the person using our website and/or purchasing from us.
• Consumer: an individual buying mainly for personal use (not for business).
• Business customer: purchasing wholly or mainly for business, trade or profession.
• Goods: products sold on our website.
• Order: your purchase submitted through our website.

3) Using our website

• You must not misuse our website (including attempting unauthorised access, introducing malware, or interfering with site operation).
• We may suspend or restrict access to the website for maintenance, security, or operational reasons.
• Content on our website is provided for general information. Always check product specifications carefully before purchase.

4) Accounts

• If you create an account, you’re responsible for keeping your login details confidential.
• You must ensure your account details (delivery address, email, phone) are accurate and kept up to date.

5) Product information

• Product images are illustrative. Packaging, minor revisions, and accessories can vary by manufacturer batch.
• Compatibility is your responsibility (especially for PC components). If unsure, contact us before ordering.
• If we discover an error in product information or pricing, we may contact you to confirm or cancel the order and refund you.

6) Prices, VAT and payment

• Prices are shown in GBP and (unless stated otherwise) include VAT.
• Delivery charges (if any) are shown at checkout before you pay.
• We accept payment methods displayed at checkout.
• Promotional codes are subject to their stated terms (expiry dates, product exclusions, minimum spend, and one-use limits where applicable).

7) Orders and contract formation

• Placing an order is an offer to buy. Your order is accepted when we confirm dispatch (or otherwise confirm acceptance).
• We may refuse or cancel an order if: stock is unavailable, payment fails, fraud screening flags the transaction, pricing/content errors occur, or delivery is not possible.
• If we cancel an order after payment, we will refund the amount paid to the original payment method.

8) Delivery

Delivery options and charges are shown at checkout. Delivery timeframes are estimates and are not guaranteed.
We currently deliver within the United Kingdom as enabled at checkout.

• Dispatch: Orders are processed on business days (Mon–Fri, excluding public holidays).
• Tracking: If a tracked service is used, tracking details will be provided after dispatch.
• Risk: For consumers, risk passes to you when you (or a person you nominate) receive the goods. For business customers, risk may pass on delivery as agreed.
• Title: We retain ownership of the goods until we receive full payment.

For more details, please see our Delivery Information page.

9) Cancellations, returns and refunds

Our returns process and eligibility rules are explained on our
Returns Information (UK) page. This includes how to request a return, timelines,
packaging requirements, and how refunds are processed.

9.1 Contact us before returning (Return Authorisation)

You must contact [email protected] before returning any item.
We will provide the correct returns address and instructions. Please do not send items back without contacting us first,
as this can delay or prevent processing. The returns address may differ from our registered address.

9.2 Consumer legal right to cancel (online orders)

If you are a consumer buying online, you generally have a legal right to cancel within 14 days of delivery and then a further
14 days to return the goods (subject to exemptions). If you handle goods beyond what is necessary to inspect them, a deduction for
diminished value may apply where permitted.

9.3 Our 30-day change-of-mind policy (extra policy)

In addition to your legal rights, we offer a 30-day change-of-mind return policy for eligible items returned in resaleable condition
(see our Returns Information page for full conditions).

Restocking fee: Goods that are returned for restocking under our 30-day change-of-mind policy
will be charged a minimum 10% restocking fee (deducted from your refund where applicable). This restocking fee does not apply
to returns for faulty items, damage in transit, or wrong/missing items where we are at fault.

9.4 Return shipping

Return shipping responsibilities depend on the reason for return (for example, change-of-mind vs faulty/damaged/wrong item).
Full details are on our Returns Information page.

10) Faulty items and warranty support

If you believe an item is faulty, please contact us with your order number and details of the issue.
We may ask for reasonable troubleshooting steps.

• Where goods are faulty, not as described, or not fit for purpose, you may be entitled to remedies under UK consumer law (repair, replacement, price reduction, or refund depending on circumstances).
• Manufacturer warranties may also apply where stated on the product page, in addition to your statutory rights.
• If inspection/testing shows no fault found, or the issue is due to compatibility, configuration, misuse, or physical/liquid damage, we may return the item to you. Any inspection/diagnostic charge (if applicable) will be confirmed with you in advance.
• Data storage devices: you are responsible for backing up data. We are not liable for data loss during use, testing, or repair (where allowed by law).

11) Business customers (B2B)

If you purchase as a business customer, consumer cancellation rights may not apply.
Returns may be handled differently and may be accepted at our discretion (subject to any agreed terms).

12) Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation,
or any other liability that cannot be excluded under law.

• Consumers: We are responsible for foreseeable loss and damage caused by us. We are not responsible for losses that are not foreseeable.
• Business customers: To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of business, and loss of goodwill.

13) Events outside our control (Force majeure)

We are not liable for delays or failure to perform obligations caused by events outside our reasonable control
(for example, courier disruption, extreme weather, strikes, supplier failure, or system outages).

14) Intellectual property

All website content (including text, graphics, logos, and product content we create) is owned by us or our licensors.
You may not copy, distribute, or exploit it without our written permission, except as allowed by law.

15) Reviews and user content

• If you submit reviews or content, you must ensure it is accurate and not unlawful, abusive, or infringing.
• We may remove content that breaches these Terms or applicable law.

16) Privacy and cookies

Our use of personal data and cookies is explained in our Privacy & Cookie Policy.

17) Complaints and contact

If you have a complaint or question about an order, please contact us and we will try to resolve it promptly:

Email: [email protected]
WhatsApp: 0744 230 541
Address: 182–184 High Street North, East Ham, London, England, E6 2JA

18) Changes to these Terms

We may update these Terms from time to time. The version posted on our website at the time you place your order will apply to that order.

19) Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.