FAQ

Add items to your basket, go to checkout, enter your delivery details, and complete payment using the available methods.

Card (including Apple Pay and Google Pay), Pay by Bank, Klarna, Clearpay, PayPal and bank transfer. The options that apply to your order are shown at checkout.

If the order hasn’t been dispatched, we’ll do our best to help. Once dispatched, changes may not be possible—please contact us ASAP with your order number.

Yes. You’ll receive a confirmation email after checkout. If you can’t find it, check spam/junk folders.

We deliver within the UK, mainly UK Mainland (options shown at checkout). If you can’t select your address, contact us.

We use Premium Delivery, a next business day service, mostly with DPD: £7.20, or free on orders over £200 (UK Mainland). Orders are processed Monday to Friday, and the estimated delivery date is shown at checkout. See Delivery Information.

Once dispatched, we’ll email tracking details (when available). You can also visit: Track Your Order.

Check safe places and neighbours first. If it’s still missing, contact us with your order number so we can investigate with the courier.

You can return an item within 14 days of delivery: tell us within 14 days, then you have a further 14 days to send it back. Items must be new and unused, with all accessories, manuals and the original packaging. Faulty, damaged or wrong items are accepted as they arrived. Your statutory rights are not affected. Full details: Returns Information.

Return postage is your responsibility. If the item is faulty, damaged in transit or wrong, we refund your reasonable return postage. There is no restocking fee. We recommend a tracked service, and keep your proof of postage.

Contact us first by live chat or email with your order number, the item(s) you want to return, and the reason. We’ll email you the returns address to print as your label.

Email: [email protected]

Within 14 days of receiving the item back, or of evidence that you sent it, whichever is earlier. Your payment provider may take a few working days to show the refund.

Exchanges aren’t available. Return the item for a refund and place a new order for the one you want.

Contact us with your order number and details of the issue (photos/video if possible). We’ll advise the next steps.

Most products include a manufacturer warranty (terms vary by brand). Keep your proof of purchase and we’ll help guide you if needed.

Products are supplied as described on the product page. Refurbished items are clearly labelled as refurbished.

Stock can change quickly. If an item becomes unavailable, we’ll contact you with options (wait, substitute, or refund).