FAQ

Frequently Asked Questions

Quick answers about orders, delivery, returns, and warranty.

Orders & Payments

How do I place an order?
Add items to your basket, go to checkout, enter your delivery details, and complete payment using the available methods.
Can I change or cancel my order?
If the order hasn’t been dispatched, we’ll do our best to help. Once dispatched, changes may not be possible—please contact us ASAP with your order number.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email after checkout. If you can’t find it, check spam/junk folders.

Delivery & Tracking

Where do you deliver?
We deliver within the UK (options shown at checkout). If you can’t select your address, contact support.
How long does delivery take?
Estimated delivery times are shown at checkout and may vary depending on the item and delivery option selected.
How can I track my order?
Once dispatched, we’ll email tracking details (when available). You can also visit: Track Your Order.
My parcel shows delivered but I can’t find it
Check safe places and neighbours first. If it’s still missing, contact us with your order number so we can investigate with the courier.

Returns & Refunds

What is your returns policy?
You can request a return within 30 days of delivery for unused items in original condition/packaging. Your statutory rights are not affected.
Who pays for return shipping?
If the item is not faulty or incorrect, the customer is responsible for return postage. We recommend using a tracked service and keeping proof of postage.
How do I start a return?
Email us with your order number, the item(s) you want to return, and the reason. We’ll send return instructions.

Email: [email protected]
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item(s). Your payment provider may take a few working days to show the refund.

Warranty & Faulty Items

What if my item is faulty?
Contact us with your order number and details of the issue (photos/video if possible). We’ll advise the next steps.
Do products include a manufacturer warranty?
Most products include a manufacturer warranty (terms vary by brand). Keep your proof of purchase and we’ll help guide you if needed.

Products & Stock

Are your products new?
Products are supplied as described on the product page. If we sell refurbished/open-box items, they will be clearly labelled.
Why did my item go out of stock after I ordered?
Stock can change quickly. If an item becomes unavailable, we’ll contact you with options (wait, substitute, or refund).
Do you ship items directly from suppliers?
Some items may be shipped directly from trusted distribution partners. If this affects delivery, we’ll keep you informed where possible.

Contact

Include your order number for faster support.

Email: [email protected]

Contact page: Our Contacts

My order hasn’t arrived yet. Where is it?

Once your order ships, you’ll receive a dispatch email with tracking details.

  • Check your tracking link for the latest updates

  • Allow extra time during busy periods (sales, holidays)

  • If you’re past the estimated delivery date, email us your order number and we’ll help

What are your delivery times?

Delivery times depend on the option selected at checkout and your postcode. You’ll see the estimated delivery timeframe before you pay.

Do you deliver to my postcode?

We deliver to most UK postcodes. Some remote areas may have longer delivery times or different courier coverage.
If you’re unsure, contact us with your postcode before ordering.

Is next-day delivery available on all orders?

Next-day delivery depends on stock availability, order cut-off time, and courier coverage.
If next-day is available for your basket, it will appear as an option at checkout.

Do you deliver on weekends or bank holidays?

Couriers don’t usually deliver on UK bank holidays. Weekend delivery depends on the service selected and your area. If a delivery date falls on a bank holiday, it typically moves to the next working day.

Can I change or cancel my order?

Contact us as soon as possible. If the order hasn’t been processed or dispatched yet, we’ll do our best to help. Once dispatched, changes may not be possible.

Who pays for return shipping?

Return postage is paid by the customer, unless the item is faulty or incorrect.
We recommend using a tracked service.

When will I receive my refund?

Refunds are processed after we receive and inspect the return. Depending on your payment method, it may take a few working days to appear.

What if my item is faulty, damaged, or incorrect?

Please reach out to us within 48 hours of delivery with photos (and packaging if damaged). We’ll arrange the best solution, replacement, refund, or return guidance.

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