Warranty Policy (Manufacturer Warranty)

A manufacturer's warranty covers all products sold on Hardvance. Warranty length and coverage vary by brand and model. If you would like confirmation of the warranty period for a specific item before purchasing, please get in touch with us.

1) What the Manufacturer Warranty Covers

Manufacturer warranties generally cover manufacturing defects and faults that occur under everyday use during the warranty period.

This may include:

Hardware faults not caused by misuse.
Defects in materials or artistry
Dead-on-arrival issues (where applicable under the manufacturer's terms)

2) What the Warranty Does Not Cover

Manufacturer warranties typically do not cover:

Accidental damage (drops, cracks, liquid damage, fire damage)
Misuse, incorrect installation, incompatibility, or unauthorised modifications
Damage caused by power surges, unstable power supply, or improper overclocking
Normal wear and tear, consumables, and cosmetic damage
Software problems, malware, or configuration issues (unless stated by the manufacturer)
Items with removed/altered serial numbers or signs of tampering

3) Warranty Period

Warranty duration depends on the manufacturer's terms for each product. Some items may include longer or shorter coverage (for example, 12 months, 24 months, or more).

4) How to Make a Warranty Claim

If you believe an item is faulty during the warranty period:

Could you contact us first with your order number, product name, and a clear description of the issue?
If possible, could you include photos or a short video showing the fault and any error messages?
We will let you know the next steps based on the manufacturer's process. This may include troubleshooting, inspection/testing, repair, replacement, or referral to an authorised service centre.

Please do not send items back without contacting us first, as this may delay processing.

5) Inspection, Testing & Outcomes

Warranty claims may require inspection/testing by the manufacturer or an authorised service partner.

If the fault is confirmed and covered, the product may be repaired or replaced, or an alternative remedy may be offered in line with the manufacturer's warranty terms.
If no fault is found, or the issue is not covered, the item may be returned to you, and a diagnostic/handling fee may apply (where permitted and only after you are informed).

6) Packaging & Condition for Returns

For warranty returns:

Please package the item securely to prevent transit damage.
Include relevant accessories supplied with the product (where applicable).
Transit damage caused by insufficient packaging may not be covered by warranty.

7) Shipping Costs for Warranty Claims

Shipping responsibilities can vary depending on the manufacturer and the type of claim. We will confirm the correct process once you contact us.

As a general guide:

For faults confirmed as covered by warranty, outcomes are provided in accordance with the manufacturer's warranty terms.
If the fault is not covered or no fault is found, return shipping and/or testing costs may be chargeable.

8) Your Statutory Rights

This policy is provided in addition to your statutory consumer rights. Nothing in this policy affects your legal rights under applicable UK consumer law.