Privacy Policy
Privacy Policy (Hardvance)
Last updated: 20 January 2026
HARDVANCE LTD ("Hardvance", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit hardvance.com, create an account, place an order, contact us, or otherwise interact with our services.
1) Who we are (Data Controller)
Company name: HARDVANCE LTD
Company number: 16616863
Registered address: 182-184 High Street North, East Ham, London, England, E6 2JA
Email: [email protected]
We are registered with the UK Information Commissioner's Office (ICO).
ICO Registration Number: ZC021480
2) The personal data we collect
We may collect and process the following categories of personal data:
Identity & Contact Data
Name, billing address, delivery address, email address, phone number.
Account Data
Username, password (stored in encrypted/hashed form), account preferences.
Order & Transaction Data
Items purchased, order history, delivery instructions, returns/refunds history, and communications related to your orders.
Payment Data
We do not store your full payment card details. Payments are processed by our payment providers, who handle your payment details securely. We may receive limited information such as payment status, partial card details (e.g., last 4 digits), and transaction references.
Technical & Usage Data
IP address, device type, browser type, operating system, referral source, pages viewed, time spent on pages, clicks, and cookie identifiers.
Marketing & Communications Data
Please let us know your marketing and cookie preferences, as well as your communications with us.
We do not intentionally collect special category data (such as health data) or data about criminal convictions.
3) How we collect your data
We collect personal data from:
You directly (when you place an order, create an account, contact us, or subscribe to updates)
Automated technologies (cookies, server logs, analytics tools)
Service providers involved in running our business (payment providers, couriers, fraud prevention services, and analytics providers)
4) Why we use your data (purposes and legal bases)
Under UK GDPR, we must have a lawful basis to process personal data. We use your data for:
To process and deliver your orders
Order confirmation, payment processing, delivery, returns, refunds, and customer support.
Legal basis: Performance of a contract
To manage your account
Account creation, login/authentication, support requests.
Legal basis: Performance of a contract and Legitimate interests
To comply with legal obligations
Tax/VAT records, accounting, and responding to lawful requests.
Legal basis: Legal obligation
To improve our website and services
Site analytics, troubleshooting, improving performance and user experience.
Legal basis: Legitimate interests (and Consent where required for non-essential cookies)
To send service communications
Order updates and essential notices about your purchase/account.
Legal basis: Performance of a contract and Legitimate interests
Marketing communications (where permitted)
Offers and product updates.
Legal basis: Consent (where required) and/or Legitimate interests (where permitted)
Fraud prevention and security
Transaction checks and protecting our systems.
Legal basis: Legitimate interests (and Legal obligation where applicable)
5) Cookies and similar technologies
We use cookies and similar technologies to:
Enable core site functionality (essential cookies)
Remember preferences (functional cookies)
Measure performance (analytics cookies)
Support marketing (marketing cookies)
We'd like to ask for your consent before placing non-essential cookies. You can manage cookie preferences through our cookie banner and settings, as well as your browser controls. Disabling cookies may affect site functionality.
6) Who do we share your data with
We share personal data only when necessary, including with:
Payment providers (to process payments)
Couriers and delivery partners (to deliver orders and provide tracking)
Suppliers/fulfilment partners (where items ship directly to you)
IT, hosting, and security providers (website hosting, backups, security, email services)
Analytics providers (to understand website usage)
Fraud prevention providers (to reduce fraudulent transactions)
Professional advisers (accountants, legal advisers) and authorities, when legally required
These parties act as data processors or independent controllers, depending on their role. We'll need the appropriate protections where applicable.
7) International transfers
Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as UK adequacy regulations or approved transfer mechanisms (e.g., international data transfer agreements) and additional safeguards where necessary.
8) Data retention (how long we keep your data)
We keep personal data only as long as necessary for the purposes described and to meet legal obligations.
Typical retention periods include:
Order, invoice, and VAT records: usually 6 years
Account data: while your account remains active, and for a reasonable period after closure
Support communications: as needed for resolution and record-keeping
Analytics data: retained according to our settings and business needs
9) Security of your data
We use appropriate technical and organizational measures to protect personal data, including HTTPS encryption, access controls, and secure payment processing via trusted providers. No system is entirely safe, but we work to reduce risk and protect your information.
10) Your rights under UK GDPR
You may have the right to:
You can access your personal data.
Correct inaccurate data
Request deletion (in certain circumstances)
Object to processing based on legitimate interests
Restrict processing in specific circumstances.
Request data portability
Withdraw consent (where processing is based on consent)
You have the right to complain to the ICO
If you want to exercise your rights, you can contact [email protected]. We may ask for identity verification before responding.
11) Marketing preferences
You can opt out of marketing at any time by using the unsubscribe link in our emails or by emailing [email protected]. Just so you know- service emails (order confirmations, delivery updates) will still be sent because they are necessary to fulfill your order.
12) Children's privacy
Our website is not intended for children, and we do not knowingly collect personal data from children.
13) Third-party links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before leaving our website.
14) Changes to this Privacy Policy
We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
15) Contact and complaints
If you have questions or want to exercise your rights, please feel free to contact us at [email protected].
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal data has been mishandled.
