EPOS IMPACT SC 660

EPOS IMPACT SC 660 – Reliable Binaural Headset for Busy Call Environments

The EPOS IMPACT SC 660 is a wired, double-sided headset built for contact centre and office professionals who spend hours on calls. It combines an ultra noise-cancelling boom microphone with EPOS Voice™ technology to deliver clear, natural speech in both directions. Because it uses a simple wired connection and Easy Disconnect functionality, it suits hot-desking setups and teams that share workstations across shifts. If you need dependable audio quality without the complexity of wireless charging or pairing, this headset is designed around that exact requirement.

Core Numbers You Should Know

How Ultra Noise-Cancelling Improves Your Calls

The boom microphone uses a unidirectional capsule with active noise cancellation. This means it picks up your voice while rejecting background chatter from adjacent desks. In practice, callers hear you clearly even in a busy open-plan office. The result is fewer misunderstandings and less time spent repeating yourself on calls.

Hearing Protection That Works Passively

EPOS ActiveGard technology sits between the driver and your ear canal. It limits sudden sound peaks before they reach you. This matters during long shifts where volume spikes can cause fatigue or discomfort. Because the protection is built into the headset itself, there is nothing extra to configure — it simply works throughout the day.

Open Acoustic Design for Situational Awareness

The SC 660 uses an open supraaural ear coupling rather than sealed ear cups. This lets you hear colleagues and your surroundings naturally. For example, you can speak to a desk neighbour without removing the headset. It also reduces the warmth and pressure build-up that closed designs often cause during eight-hour shifts.

Easy Disconnect for Shared Workspaces

A 1-metre cable with Easy Disconnect makes handovers quick and clean. Staff can unplug the headset and carry it to another desk without shutting down software or losing call settings. This is particularly useful in contact centres where agents rotate stations between breaks and shifts. The lightweight 95 g frame and leatherette ear pads also help ensure comfort stays consistent across users.

Certified Compatibility with Leading Platforms

This headset carries certifications for Cisco Jabber, Alcatel Lucent, and Google Chromebook environments. Button controls on the cable let you adjust volume and mute the microphone without touching the desk phone or softphone interface. So you stay focused on the conversation rather than searching for on-screen controls.

What You Receive

• EPOS IMPACT SC 660 headset
• Carrying case
• Ear pads
• Pouch
• Quick start guide
• Safety sheet

Before You Order

• Confirm your desk phone or softphone has a compatible headset port, as the SC 660 uses a wired connection.
• Check the headset jack type on your device — some Cisco and Alcatel models use a dedicated RJ-style or quick-disconnect port.
• Consider whether an open acoustic design suits your environment, since it lets ambient sound through intentionally.
• Verify your team’s hot-desking setup, as the Easy Disconnect cable is 1 metre long.

Frequently Asked Questions

Who the SC 660 Suits Best

The EPOS IMPACT SC 660 is built for contact centre agents and office-based professionals who share workstations and need a durable, no-fuss wired headset. Its open acoustic design, noise-cancelling microphone, and Easy Disconnect cable make it a strong fit for high-turnover environments. We back this headset with a 3-year warranty for your peace of mind.